You may cancel your account with a full refund within 24 hours of your initial purchase (“Money Back Guarantee”).
Refunds beyond the 24 hours of purchase window will be considered, at the sole discretion of Symlex VPN, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Symlex VPN to resolve the issue. In this case, Symlex VPN may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: [Email 1]: support at symlex dot com and [Email 2] billing at symlex dot com
Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the Symlex VPN 24 hours money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.