FAQ-Frequently Asked Question

Yes, we provide a free trial for our VPN users that lasts for 5 days. During this trial period, users will have access to all the premium benefits and features of our service. It's a great way to experience the full capabilities of our VPN before making a commitment.

Symlex VPN may increase your speed because unlike an ISP that throttles certain types of traffic, we never restrict traffic. Any VPN service can slow down your connection, the difference is so minor that you probably won’t notice it.

Sign up to Symlex VPN using your email and use it for free. If you have any queries after using, you can always contact our support team.

If you purchase Premium subscription for Symlex VPN, you can use it on up to 5 devices.

Currently, we are supporting iOS, Mac, Android, and windows.

A kill switch is a feature in a VPN (Virtual Private Network) that automatically shuts off internet access or terminates the VPN connection if the VPN service fails or is disconnected. The purpose of a kill switch is to prevent any internet traffic from being transmitted outside the secure VPN tunnel, which could compromise the user's privacy and security. In essence, a kill switch acts as a failsafe mechanism to protect the user's online identity and sensitive data.

No, a VPN (Virtual Private Network) is not an anti-virus app. While both tools can help improve your online security, they serve different purposes. A VPN encrypts your internet traffic and masks your IP address, making it more difficult for third parties to intercept your data or track your online activity. On the other hand, an anti-virus app is designed to protect your device from malware, viruses, and other types of malicious software. While some VPN providers may offer additional security features such as malware protection, a VPN should not be considered a replacement for a dedicated anti-virus app.

Click on BUY VPN for more information

You have to purchase pin from https://symlexvpn.net/ with your email. Then you can login by putting username as email and password which we always send purchaser email.

You can renew your pin from your user panel. You can change the package or continue with the current package with the relevant amount. We have no hidden cost.

After purchasing a premium pin you will get your username and password through your email id and also you will get a pdf document.

We have so many ways by which you can make payment such as using your Card (Debit/credit/visa) via Website, Android (in-app purchase, card payment), iOS(in-app purchase), Amazon in-app purchase, Huawei in-app purchase, Mobile banking, Internet banking or direct payment into our bank account number.

Please log out from the app then re-login with the same username and password which is sent in your email id. If the issue still persists, provide us a screenshot of your payment transaction message with your email id.

Please visit this link first

https://billing.symlexvpn.net/login

Put your username and password to log in

On the right side, you'll see the 'Change your password' option after you have successfully logged in

Click on it, put your current password and the new password.

After you are sure, just click on "change password" and your password will be changed.

Download the Symlex VPN App from Playstore[ https://play.google.com/store/apps/details?id=app.kismyo.vpn ] or App Store[ https://apps.apple.com/us/app/symlex-vpn-private-secured/id1476025535 ] . Then At the backside of the card, there is a scratch option. After scratching it you will get your username and password. Then put your username and password in the username and password field of the app, then press login.

While making the payment, please follow these steps:

• Select your payment option with a Debit/Credit card
• Provide your name and Email then tick the terms and condition
• Continue to Payment
• Enter Card Number, MM/YY, CVC/CVV
• Write the Card Holder Name
• Don't select the 'Save card & remember me' to ignore mobile verification
• Then click the 'Pay Button' to successfully proceed.

Purchasing a Symlex VPN Premium subscription using a Google play card is simple. You just have to enter the card number to purchase Symlex VPN online.

Watch out for this video to buy Symlex VPN effortlessly using Google Play Card

You can use Livechat, Facebook messenger, or WhatsApp to communicate with our 24/7 support team.

Yes, we do provide free 24/7 after-sales support for our valued customers.

Please switch the other servers as a premium customer. You have so many options to find a suitable server. If the issue still persists please provide your username we will fix it as early as possible.

When using public Wi-Fi, VPN lets you access the internet through an encrypted tunnel instead of connecting straight through public Wi-Fi. So yes, it protects your banking data from hijacking, hacking, and identity theft.

Usually, a VPN won’t drain battery than any other app you have on your device—the signal on your device matters regarding battery consumption.

Using a weak signal will consume more power on your device than running off of a strong 3/4/5G signal. Thus, it’s down to your signal provider rather than the apps themselves.

Google frequently uses your data to track your online presence and traffic behavior. However, as VPN is used as a shield to protect your identity online, it's hard for Google to recognize your online whereabouts. This is why VPN users experience many CAPCHAs whenever they try to search anything on Google through a VPN. So, Google sometimes blocks the VPN only when it sees suspicious server requests from one particular IP.

To enable in-app purchases, go to Google Play store settings, find out 'Require Authentication' for purchases. Then enter your Google password when prompted. For details step visit here.

Yes, you can. If you want to know the process follow this in-app purchase guideline in detail.